We have tried to compile a comprehensive list with Frequently Asked Questions. In case you cannot find the answer to your question, don hesitate to send an email to question@sparcio.com.

Will it fit and how to install

Is it difficult to install the products offered by Sparcio?

No, installing our products is actually very easy and can be done by anyone and it only takes a minute or so.

Will your innovative water saving products for the tap and shower fit my installations?

Almost all water taps, faucets and showers have the same dimensions and threading making it almost certain that our products will fit. Just in case we added the size of the product in the technical information under every product. You can always send us a picture of your installation with the sizes and we can directly let you know your size and what solution will work for you.

How do I prepare my current water tap/faucet for your solutions / How do I remove my old aerator?

Removing the existing aerator (add-on) currently in your faucet. Follow these simple steps when removing it.

1. Start by trying to unscrew it with your hand. Most faucet aerators are hand tight and many times you can unscrew it by hand. Turn it to the left.

2. If that does not work you are going to have to use a or spanner size 22 or a pipe wrench. Be careful with plyers as you might damage the outside of the aerator. Just in case you need to for another day. You can also put a piece of cloth between the tool and the aerator to prevent scratching.

3. With the pliers carefully try and turn the aerator to the left. If you are looking down at the faucet you will be turning it clockwise.

5. When installing or re-installing the aerator try to install it just hand tight at first and then tighten just a little more with the spanner size 22 or the pipe wrench if required. Don forget to again use the cloth to protect the outside of the aerator so you dont scrape the finish from the Sparcio product.

How do I install the new products?

Installing our products is easy. Please see the instructions on the product pages.

First of all you need to remove the current aerator from you water tap. See the question above for more details. Then:

1. Put the correct rubber washer onto the Sparcio product and screw it into the faucet by hand, use a towel if necessary to allow more pressure. If you have trouble tightening it, use wrench (use an old cloth in case the wrench is not smooth).

2. Turn the water on to test, and if it leaks out of the side of the aerator, you need to tighten it more. And thats all there is to it.

Remember to take your aerators off and rinse them from time to time so they function at full capacity. If your tap aerator has become rusty, then soak it in vinegar and scrub with an old toothbrush.

Why do I have a bit of water leaking out of my just installed aerator?

This means that metal is touching metal or that product has not been screwed in tightly enough. Please make sure that:

  1. The correct rubber washer(s) have been placed correctly
  2. The product is firmly attached

How much water can I save?

Calculating your savings

We are often asked how much water can be saved if Sparcio solutions are installed. For this reason, we have a developed a sophisticated calculator to give a good impression of the possible savings of water, energy, CO2 and money. Check out the calculator. If you would like to have a very detailed calculation based on data you have collected or have a very specific case, then please contact us.

Will I only save water with Sparcio solutions?

Saving water will not only allow you to reduce your water consumption, but will also have a positive effect on your energy consumption and your carbon footprint. If you use less hot water, less water needs to heated up. This has a significant effect on your gas or electricity consumption and your energy bill. Did you know that a quarter of the energy in every house is used for warm water. Using less energy will also reduce the amount of CO2 released.

Shipping and returns

Where do we ship?

We ship worldwide through DHL. For DHL our estimated delivery time is approximately 5-7 workdays.

For shipments within Europe, we also offer standard postal package. Estimated delivery time is 2 days in the Netherlands or Germany. For other countries, the delivery time can be a minimum 10 days. Please note that Standard Postal Package does not always come with tracking.

Can I pick up the goods?

This will depend on your location. We currently do not have shops where we sell our products, however, our distribution partners are open to provide you with the products. Our current locations are:

  • Voorschoten/Den Haag/Rotterdam, The Netherlands
  • Munich, Germany
  • Turin, Italy
  • Reading/Southampton, UK
  • Cape Town, South Africa
  • Athens, Greece

How do I return orders?

You can return your products within 14 days. We offer a 14 day money back guarantee. To organize your return and for conditions, please contact us by email.

Please be aware that all returns must be in perfect condition. We are unable to accept returns on items that are scratched or damaged. Unfortunately, in these situations, the items will be returned to you at your own cost.

Distributors, Agents, Re-sellers or large quanitity orders

Are you interested in selling our products?

Great that you are interested in selling our innovative water saving solutions! Please contact us by phone or email and ask for Laurent.

You want to buy large quantities of Sparcio products?

Fantastic that you are interested in our products. For large customers, we have special deals. Please give us a call or send an email with more details. You can refer to Laurent and he will personally contact you with more details.

Warranty

How long is your warranty?

Our standard warranty is 5 years.

Is water really that scarce or expensive?

Scarcity of water

Pictures say more than a thousand words. Check out: http://www.wri.org/our-work/project/aqueduct

The UN states:

  • Around 2 billion people, or almost one-fifth of the world’s population, live in areas of scarcity. Another 1.6 billion people, or almost one quarter of the world’s population, face economic water shortage (where countries lack the necessary infrastructure to take water from rivers and aquifers). (FAO, 2007)
  • Around 700 million people in 43 countries suffer today from water scarcity. (Global Water Institute, 2013)
  • Two thirds of the world’s population currently live in areas that experience water scarcity for at least one month a year. (Mekonnen and Hoekstra, 2016)
  • By 2025, 1.8 billion people are expected to be living in countries or regions with absolute water scarcity, and two-thirds of the world population could be under water stress conditions. (UNESCO, 2012)
  • With the existing climate change scenario, by 2030, water scarcity in some arid and semi-arid places will displace between 24 million and 700 million people. (UNCCD).
  • A third of the world’s biggest groundwater systems are already in distress (Richey et al., 2015).
  • Nearly half the global population are already living in potential waterscarce areas at least one month per year and this could increase to some 4.8–5.7 billion in 2050. About 73% of the affected people live in Asia (69% by 2050) (Burek et al., 2016).

How expensive is water?

Water prices differ substantially per country and even per city. Also the sewage costs that are always associated with the water costs differ substantially. The price of water depends on the energy costs required to create the fresh water, government subsidies, investments in infrastructure, water leakages and much more.

Research has shown that in many parts of the world, water prices have increased significantly faster than inflation.

Legionella and bacteria in showers

What are legionella bacteria and can I also have it in my shower?

Legionnaires’ disease is a potentially fatal illness caused by inhaling legionella bacteria within fine droplets of water. Legionella bacteria can always be found in water and can be consumed without any problems.

Bacteria can grow when there is stagnant water and the temperature is between 20-50 degrees Celcius. Above 60 degrees the bacteria die off. Below 20 degrees the bacteria will hibernate and not die off.

Showers can be risky as:
(1) there is a large surface area for the bacteria to breed;
(2) the intricate parts of traditional shower heads, especially those with different modes as they have all sort of internal chambers, encourage the build-up of scale and bio-film;
(3) the hose of normal showers is normally left full of warm water after it has been used;
(4) showers may not be run for several days or weeks; and
(5)  the shower head creates fine droplets which can be inhaled. If you were looking to design a system to develop and distribute legionella bacteria, you couldn’t do much better than a shower.

How do I prevent legionella bacteria in my shower?

Be sure that the water is heated up high enough so that legionella bacteria die. Also make sure that there are no pipes or other places where water can remain stagnant for longer periods of time. Finally try to avoid having stagnant water in your shower and shower head. The bathroom where the shower is located is often a warm location ideal for the growth of bacteria including legionella. The Sparcio Pluvento airshower can help here, as the water flows out of the shower hose after use, leaving no possibility for bacteria to grow in any remaining stagnant water.

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